Quality Assurance

Chambers Complaints Procedure

Chambers aims to provide the highest possible standards of advocacy, advice and service. In the unlikely event you experience difficulties in your dealings with any member of Chambers or any member of our staff, or have any comments to offer, please contact Phil Paxton, our Head Clerk.

We welcome and take seriously all comments from our clients and have internal procedures for addressing their concerns. A full investigation will be conducted and proper explanation given to the client. The Head Clerk and Head of Chambers will monitor the process. To read our full complaints policy, please follow this link Chambers Complaints Procedure.

Should you still be unhappy after having received the final response to your complaint you may complain to the Legal Ombudsman, or if your complaint has not been dealt within eight weeks.

Clients who have a right to complain to the Legal Ombudsman are individuals and, generally, small businesses and charities.

You can write to the Legal Ombudsman at;

Legal Ombudsman

PO Box 6167, Slough, SL1 0EH.

Telephone number: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

More information about the Legal Ombudsman is available on their website.

You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.

You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.

Decision data of Ombudsman’s decisions in the previous 12 months can be found here.

Alternatively you may also make a complaint to the Bar Standards Board which is the body set up to oversee the standards of the profession. Their policy can be found at The Bar Standard Board or they can be contacted on 020 7611 1444 and they will guide you on how to make a complaint.